Who we are
Our website address is: https://www.superpump.co.za/
Accommodating our customer base
Should you as an individual or group, disagree with or would like to revoke permissions of, matters described in this privacy policy; Superpump will gladly look into accommodating your requests to the greatest of our ability. Please send such requests to admin@superpump.co.za and place ‘privacy policy query’ in the subject line. We will do our best to reply to your email as soon as possible.
Website usage
Superpump makes use of websites, portals and web-pages as part of it’s marketing strategy. In particular the online shop at stated url (https://www.superpump.co.za/shop/). Is a e-commerce platform where visitors can view products we can supply. The products online does not reflect the products kept in store at any of superpump’s branches. Furthermore while the online shop strives to be as user-friendly as possible we understand that the water pump industry is large and multi-faceted. As such Superpump reserves the right to remove, add, or otherwise manipulate any of our products without notice and at our discretion.
Product displays
While we try our best to display products in the best aesthetic and realistic manner possible we reserve the right to make use of images that do not convey products in their entirety or actual appearance. Therefore it is important that users understand that images are used for display purposes only and are not intended to represent the actual item.
Product descriptions
Each product or product set is awarded a description that helps users understand what the product is used for as well as other details about the product such as composition, brand etc. Product descriptions are not written by professional pump engineers or otherwise qualified individuals whom may be versed in the respective item. Descriptions are however researched and extracted from the manufactures of respective item. By using the website users understand and agree to the aforementioned facts. Superpump will not be held liable for users ordering or purchasing incorrect items. Superpump encourages users who are unsure about what they need to contact our sales team as they are knowledgeable about the products we provide and are tasked with the very purpose of helping clients make the best product selection for their needs.
Product pricing and prices
Superpump maintains the website and all products listed on the site, as such we are limited by the information supplied to us by respective suppliers and their price-lists. Superpump reserves the right to change products, descriptions, categories and all information displayed by the product including prices. In the event that prices have not been updated customers who order products with incorrect prices will have their orders cancelled. Soon after, the products in question will be updated as it is brought to our attention. Any amounts paid on an incorrectly priced product can be refunded to the customer or kept as credit with Superpump. Any product that seems to bare a price that isn’t correct should be inquired on by contacting “shop@superpump.co.za” or “marketing@superpump.co.za”.
Liability and responsibilities
When users use, order or purchase from the online shop at the aforementioned URL (https://www.superpump.co.za/shop/) they are responsible for the entire process. They are solely responsible for the identification of the product(s), the selection of said product(s) and responsible for all fees incurred for acquisition of said product(s) including returning the item(s). This means that as a user you agree that when using the online store to purchase products you have successfully determined that the product you are ordering is indeed the product you require. You the user are responsible with checking and confirming the product is what you are looking for or will function to your expectations. Superpump is a customer-centric business and as such we are willing to assist customers who mistakenly order items or order the incorrect items that they require. However this does not mean Superpump is liable for any charges incurred during this process, Superpump accommodates refund requests, we will give clients a full refund following our refund request process which is subject to those terms and conditions.
Improvements and suggestions
We encourage users to send improvements and suggestions to marketing@superpump.co.za or shop@superpump.co.za so that we can help our client base have a user friendly online water pump store. Product details, images, features, descriptions, titles, subtitles and conventions are encouraged to be forwarded to the above email addresses. This is an effort to create an online user experience that is suited to Superpump’s target audience.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
Superpump uses profession financial management systems which we store your personal information on that you have provided to us willingly. View sage one accounting privacy policy to find out more about how they store process and destroy client data
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
Your contact information will be kept as part of a CMS and only used by us to make contact with clients on an appropriate basis.
Additional information
How we protect your data
Disclaimer
SuperPump water pumps accepts no liability for any loss or damages, whatsoever and howsoever
incurred or suffered, resulting or arising from the use of the information in this policy or its
attachments.
Introduction
By using Superpump’s website you give Superpump permission to collect and use your personal information. Superpump only uses your personal information for internal purposes such as CRM systems, client relations, keeping a database of members, recording your access and changes that you as a member make to your personal information, improving our website experience etc. Superpump shall comply with all applicable laws with a focus on the Protection of Personal Information Act 4 of 2013 (POPIA) referring to the management and processing of personal information. Superpump treats personal information collected via the sites as strictly confidential. All personal information collected
will only be used for the purpose for which it was collected and will not be further processed without
consent from the member/data subject.
Superpump will not share your personal information with any third party without first receiving your
consent, unless a court of law orders Superpump to do so. Superpump is committed to comply with all
applicable laws that regard the receipt, storage and processing of personal information, and shall
remain compliant with these applicable laws.
You consent that Superpump may share your Personal Information with contracted operators for
the purpose of processing, management, and administration of all our clients.
We collect personal information directly from you, and where lawful and reasonable, we may verify
collected Personal Information about you with contracted operators, banks, address location services,
and ID verification services for the purposes set out below.
You consent to Superpump to process your personal information when you give us your information directly or consent willingly or in accordance with the law. You give your consent to us for the collection of your personal information through the
following:
• Purchasing from SuperPump or any of it’s sales representitives
• By using our online website to place orders
• Using our website on mobile devices/smartphones
• Membership enrolment processes
• Participation in the organisation’s competition activities
• Awareness campaigns
• Participation in specific campaigns
• Participation in surveys and opinion polls
• Podcasts
• Voluntary participation in activities of the organisation
•Direct communication via e-mail and SMS
Superpump will only disclose your personal information under the following circumstances:
• The law requires it.
• We have a public duty to disclose the information.
• Our or your legitimate interests require disclosure.
• You agreed that we may disclose your information.
Storing Personal Information
We store Personal Information as required by law, within South Africa, a private local network infrastructure. The storage of information is protected with the required security access control and with the necessary IT infrastructure protection.
Superpump Security Practices
Our security systems are designed to prevent the loss, unauthorised destruction, damage, and/or
access to your personal information from unauthorised parties.
Superpump Web Cookies Practices
This Superpump site only uses small web cookies to remember your login and orders placed into a cart. Without these cookies you chosen products and preferences will be lost every time your browser or the site is closed.
Cookies are small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for applications such as shopping carts, and provide anonymised tracking data to third-party applications such as Google Analytics.
You may disable cookies in your browser. We suggest consulting the Help section of your browser for guidance
Links to other web and/or portal sites
Nobody may establish a hyperlink, frame, meta tag, or similar reference, whether electronically or
otherwise, to this site or any subsidiary pages before receiving our written approval before hand, which may be withheld or granted subject to our sole discretion.
Superpump may change this privacy statement. We will publish all changes on our web and portal
sites. The latest version of our privacy statement will replace all earlier versions unless stated
otherwise.
What automated decision making and/or profiling we do with user data
Superpump does not use automated decision making software or do profiling by using user data. However third parties such as google analytics may do so in accordance with law and permissions give by you the user.
What data breach procedures we have in place
Should a breach in our security occur Superpump directors have remote access to all web based systems that hold sensitive information. They can therefore cease activity on these platforms and lock the account from all modes of access.
Ranging across the different cloud services SuperPump uses they cannot be accessed through one another or using the same credentials preventing a breach from accessing other areas where information is held.
What third parties we receive data from