Effortless Delivery & Returns
Hassle-Free Delivery and Returns for Your Water Pumps
Experience seamless delivery and easy returns with SuperPump Water Pumps. Learn about our efficient processes designed to ensure your satisfaction.
Delivery Process
Our delivery process relies on our courier partner who ensures quick and reliable service, ensuring you receive your water pumps, motors, or accessories in a timely manner. They offer a cost-effective solution to nation wide delivery.
1
Order Confirmation
Once your order is placed, you will receive a confirmation email. We will only begin packaging your order once payment is recieved.
2
Processing
Our team will first check your order then carefully pack and prepare your items for transit. Our couriers only collect orders once a day so later orders will be picked up the following day.
3
Delivery
Your order will typically be delivered within 3-5 business days. You will receive a tracking number to monitor the delivery status.
Collection Process
Our addres is 609 Johan Heyns Drive
Gezina, South Africa if you would like to collect your order. Collecting can be faster and gives you an opportunity to meet our team as well as look at what our store offers!
1
Order Confirmation
Once your order is placed, you will receive a confirmation email. We will let you know if your order is ready to collect or if it will need to be ordered in from our suppliers.
2
Payment and Processing
You can pay in-store upon collection. Our sales team ensures everything is ready for one trip. In-stock items will be held for you, and ordered items will be processed after payment confirmation.
3
Collection
Please give your order number and/or name to the sales team they will confirm your order, take payment and issue you a receipt. It is a perfect time for you to ask any questions you may have!
Returns Process
1
Initiate Return
Contact our customer service team within 30 days of receiving your order to initiate a return. Returns after this period fall under the manufactures guarantee which requires investigation.
2
Prepare Your Item
Ensure the item is in its original condition and packaging. Include all accessories and documentation.
3
Bringing It Back
You may send the item via courier with a return shipping label provided by our team. Alternatively you may bring the item to our store. Once received, we will process your refund or exchange.
Get Your Premium Water Pump Today!
Don’t miss out on our top-quality water pumps and accessories. Ensure your water systems run smoothly with our reliable products. Shop now and experience the best in the industry!