SUPERPUMP WATER PUMPS (PTY) LTD
ONLINE SHOP LEGAL POLICIES

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1. TERMS & CONDITIONS – ONLINE SHOP
2. INTRODUCTION

These Terms and Conditions govern the use of the SuperPump online shop located at:

www.superpump.co.za/shop/

The online shop is operated by SuperPump Water Pumps (Pty) Ltd (“SuperPump”, “we”, “us” or “our”).

By using this website, registering an account, placing an order or purchasing products through the online shop, you agree to be bound by these Terms and Conditions, together with our applicable Returns and Refunds Policy, Shipping and Delivery Policy, Warranty Policy and Privacy Policy.

These Terms and Conditions are subject to the laws of the Republic of South Africa, including applicable provisions of the Consumer Protection Act 68 of 2008 (“CPA”), Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable legislation.

Nothing in these Terms and Conditions is intended to limit or exclude any right or protection that cannot lawfully be limited or excluded.

2. COMPANY INFORMATION

SuperPump Water Pumps (Pty) Ltd

Physical addresses and branch information are available on our website.

General Pretoria branch:

609 Johan Heyns Drive
Gezina
Pretoria
South Africa

Telephone: +27 12 335 8289
Email: online@superpump.co.za
Online shop enquiries: online@superpump.co.za
Website: www.superpump.co.za

3. USE OF THE ONLINE SHOP

The online shop provides customers with access to a range of water pumps, irrigation equipment, valves, electrical products, fittings, accessories, pipes and hoses, tanks and storage products, filtration products, tools, meters and related products.

The products displayed on the website are subject to availability.

The products displayed online do not necessarily represent the products physically held in stock at every SuperPump branch.

Stock availability may vary between branches and may change without notice.

4. PRODUCT INFORMATION

We make reasonable efforts to ensure that product names, descriptions, photographs, specifications and technical information displayed on the website are accurate.

However:

• product photographs may be for illustration purposes;
• colours and appearance may differ from the actual product;
• manufacturers may change product specifications without notice;
• packaging may differ from photographs;
• product dimensions, weights and specifications may be subject to manufacturer changes;
• some products may have multiple configurations or variants; and
• manufacturer documentation may take precedence over information reproduced on our website.

Where a technical specification is critical to the application, customers should confirm the specification with SuperPump before placing an order.

For pump applications, customers are particularly encouraged to confirm the required duty point, flow, head, electrical supply, motor rating, installation conditions and intended application before ordering.

5. TECHNICAL SELECTION OF PRODUCTS

Unless expressly agreed otherwise in writing, the customer is responsible for confirming that a product is suitable for the intended application.

SuperPump may assist customers with product selection, but information supplied by our personnel does not constitute a professional engineering design unless a formal engineering service has been specifically contracted.

For technical pump selection, customers should provide accurate information regarding the application, including where applicable:

• required flow rate;
• required head or pressure;
• pipe diameter and length;
• suction conditions;
• water quality;
• liquid temperature;
• electrical supply;
• operating hours;
• installation depth;
• borehole information;
• control requirements; and
• other relevant site conditions.

Incorrect or incomplete information supplied by the customer may result in an unsuitable product selection.

6. PRICES

All prices displayed on the online shop are in South African Rand (ZAR).

Unless otherwise stated, displayed prices include VAT.

Prices may change from time to time.

SuperPump reserves the right to correct pricing errors, typographical errors or incorrect product information.

If an obvious pricing error occurs, SuperPump may contact the customer before processing the order.

Where an order has been placed at an incorrect price due to an obvious error, SuperPump may cancel the affected order and refund any amount already paid for the affected product.

7. PLACING AN ORDER

An order is placed when the customer completes the online checkout process and submits the order.

Submission of an order does not necessarily constitute final acceptance of the order by SuperPump.

SuperPump may verify:

• product availability;
• pricing;
• customer information;
• delivery information;
• payment status; and
• other relevant order information.

SuperPump will provide an order confirmation or other appropriate confirmation once the order has been accepted for processing.

8. PAYMENT

Payment must be made using the payment methods made available through the online shop.

SuperPump may use third-party payment service providers to process online payments.

SuperPump does not ordinarily have access to customers’ complete payment-card details where such information is processed directly by the applicable payment service provider.

Orders may only be dispatched once payment has been successfully received or otherwise approved by SuperPump.

9. AVAILABILITY

All orders are subject to product availability.

Where a product is unavailable after an order has been placed, SuperPump may:

1. provide an estimated availability date;
2. offer an alternative product where appropriate;
3. allow the customer to wait for stock to become available; or
4. cancel the affected portion of the order and refund the amount paid.

Where a product is sourced specifically for a customer, additional terms may apply.

10. DELIVERY

Delivery will be made to the address supplied by the customer during checkout.

Delivery times are estimates unless a specific delivery date has been agreed in writing.

Delivery may be affected by:

• stock availability;
• supplier lead times;
• courier delays;
• public holidays;
• weather;
• road conditions;
• remote delivery locations;
• incorrect customer information; or
• circumstances beyond SuperPump’s reasonable control.

Additional delivery charges may apply to oversized, heavy, hazardous, unusually shaped or special-order products.

11. INSPECTION ON DELIVERY

Customers should inspect goods as soon as reasonably possible after delivery.

If goods appear to have been damaged during transportation, the customer should photograph the packaging and goods and notify SuperPump as soon as possible.

Customers should retain the original packaging until the delivery has been inspected and accepted.

12. RETURNS AND REFUNDS

Returns and refunds are governed by our Returns, Refunds and Exchanges Policy.

Nothing in that policy limits any rights available to consumers under applicable South African law.

13. WARRANTIES AND DEFECTIVE GOODS

Products may be covered by manufacturer warranties, SuperPump warranties or statutory consumer protections, depending on the product and transaction.

Warranty claims are governed by our Warranty Policy and applicable law.

A warranty does not ordinarily cover damage caused by:

• incorrect installation;
• incorrect electrical supply;
• incorrect application;
• operation outside specified conditions;
• dry running;
• cavitation;
• overheating;
• incorrect rotation;
• inadequate protection;
• physical damage;
• negligence;
• unauthorised modification;
• misuse;
• improper maintenance;
• incorrect storage; or
• normal wear and tear.

These exclusions do not apply where prohibited by law.

14. CUSTOMER ACCOUNTS

Customers may be required to create an account to access certain website functionality.

Customers are responsible for keeping their login credentials confidential.

Customers should immediately notify SuperPump if they believe that their account has been accessed without authorisation.

15. INTELLECTUAL PROPERTY

All website content, including text, photographs, graphics, logos, product information, design elements and other materials, is owned by or licensed to SuperPump or its respective suppliers and manufacturers.

No material from this website may be reproduced, copied, distributed or commercially exploited without appropriate permission, except where permitted by law.

16. THIRD-PARTY CONTENT

The website may contain links to third-party websites, manufacturers, payment providers, courier companies or other service providers.

SuperPump does not control third-party websites and is not responsible for their content, availability, privacy practices or terms.

Customers should review the applicable third-party terms and privacy policies when using those services.

17. LIMITATION OF LIABILITY

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

Subject to applicable law, SuperPump will not be liable for losses arising solely from circumstances beyond its reasonable control.

Nothing in these Terms and Conditions limits statutory consumer rights.

18. FORCE MAJEURE

SuperPump will not be responsible for delays or failure to perform obligations caused by circumstances beyond its reasonable control, including natural disasters, floods, fires, strikes, civil unrest, transport interruptions, supplier failures, power failures, internet failures, government restrictions or other events of force majeure.

19. GOVERNING LAW

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the customer’s applicable statutory rights.

20. CHANGES TO THESE TERMS

SuperPump may update these Terms and Conditions from time to time.

The latest version published on this website will apply to future use of the online shop and future orders.

21. CONTACT

For questions relating to these Terms and Conditions:

Email: shop@superpump.co.za
Telephone: +27 12 335 8289

SuperPump Water Pumps (Pty) Ltd

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2. RETURNS, REFUNDS & EXCHANGES POLICY
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Effective Date: 30 September 2026
Last Updated: 30 September 2026

1. GENERAL

SuperPump Water Pumps (Pty) Ltd is committed to supplying customers with quality products.

This policy explains how returns, refunds and exchanges are handled for purchases made through the SuperPump online shop.

This policy must be read together with our Terms and Conditions and Warranty Policy.

Nothing in this policy limits any consumer right provided by applicable South African law.

2. INCORRECT OR DAMAGED GOODS

If you receive:

• the wrong product;
• a product that is materially different from the product ordered;
• a product that is damaged on arrival; or
• a product that is missing components,

please contact us as soon as possible.

Please provide:

• your order number;
• your name and contact details;
• photographs of the product;
• photographs of the packaging;
• a description of the problem; and
• any relevant delivery documentation.

SuperPump will investigate the matter and, where the claim is valid, arrange an appropriate remedy in accordance with applicable law.

Depending on the circumstances, this may include:

• replacement;
• repair;
• collection and redelivery; or
• refund.

3. DEFECTIVE PRODUCTS

Customers retain all applicable statutory rights relating to defective goods.

If a product develops a defect, contact SuperPump before attempting repairs or modifications.

Where appropriate, SuperPump may inspect or test the product to determine the nature and cause of the problem.

Where a product is found to be defective and the customer’s claim is valid, the remedy will be determined in accordance with applicable law and the relevant warranty.

4. CHANGE-OF-MIND RETURNS

Where applicable, customers may exercise statutory cancellation or cooling-off rights relating to electronic transactions.

Where a customer requests a voluntary return that is not required by law, SuperPump may accept or decline the request at its discretion.

Voluntary returns may be subject to the following requirements:

• the product must be unused;
• the product must be in saleable condition;
• the product must be returned in its original packaging where reasonably possible;
• all accessories, manuals and components must be included;
• the product must not have been installed or connected;
• the product must not have been modified;
• the product must not show signs of use or damage; and
• the product must not be a special-order, customised or non-returnable product.

Where a voluntary return is accepted, reasonable return or handling costs may apply where permitted by law.

5. SPECIAL-ORDER AND CUSTOM PRODUCTS

Certain products are ordered specifically for a customer or manufactured/configured to the customer’s requirements.

These may include:

• specially configured pumps;
• non-standard motors;
• custom control panels;
• specially manufactured equipment;
• customised assemblies;
• cut-to-length products;
• products sourced specifically for a customer; and
• other products that cannot reasonably be returned to normal stock.

Such products may not be eligible for a change-of-mind return where permitted by law.

This does not affect the customer’s statutory rights regarding defective or non-conforming goods.

6. INSTALLED PRODUCTS

Products that have been installed, connected, commissioned, modified or used may not qualify for a voluntary change-of-mind return.

Customers should confirm product suitability before installation.

If a product is suspected to be defective, do not continue operating the product where doing so could cause further damage.

7. RETURN AUTHORISATION

Customers must contact SuperPump before sending goods back.

A return authorisation or written instruction may be required.

Goods returned without sufficient information may experience delays while the order and return are identified.

8. RETURN SHIPPING

Where SuperPump is responsible for the incorrect, damaged or defective supply, SuperPump will determine the appropriate return or collection arrangement.

Where a return is requested for reasons that are not the responsibility of SuperPump, the customer may be responsible for reasonable return transportation costs, subject to applicable law.

Customers should not send expensive or oversized products without first receiving return instructions from SuperPump.

9. REFUNDS

Approved refunds will generally be processed to the original payment method where reasonably possible.

The time taken for the refund to reflect in the customer’s account may depend on the payment provider or financial institution.

Refunds may only be processed after the applicable return has been received and assessed where inspection is reasonably required.

10. PRODUCT EXCHANGE

Where an exchange is approved, SuperPump will confirm the exchange arrangement with the customer.

If the replacement product has a higher price, the difference may be payable by the customer.

If the replacement product has a lower price, the applicable difference may be refunded or credited.

11. CREDIT

Where appropriate and agreed with the customer, SuperPump may provide a store credit instead of a monetary refund, subject to applicable law.

12. HOW TO REQUEST A RETURN

Email: shop@superpump.co.za

Subject: Online Shop Return – [Order Number]

Include your order number, contact details, reason for return and photographs where applicable.

13. IMPORTANT

Customers should not dismantle, modify, repair or alter a suspected defective pump, motor, electrical product or control system before contacting SuperPump.

Unauthorised modification may affect warranty assessment.

14. CONTACT

SuperPump Water Pumps (Pty) Ltd
Email: shop@superpump.co.za
Telephone: +27 12 335 8289
Website: www.superpump.co.za

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3. SHIPPING & DELIVERY POLICY
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Effective Date: 30 September 2026
Last Updated: 30 September 2026

1. GENERAL

SuperPump Water Pumps (Pty) Ltd supplies products throughout South Africa using its own delivery arrangements and/or third-party courier and transport providers.

Delivery availability and charges depend on the product, delivery address, size, weight and nature of the order.

2. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

The customer should provide:

• recipient name;
• company name where applicable;
• street address;
• suburb;
• city/town;
• province;
• postal code;
• contact telephone number; and
• any relevant delivery instructions.

SuperPump is not responsible for delays or additional costs resulting from an incorrect or incomplete delivery address supplied by the customer.

3. DELIVERY TIMES

Estimated delivery times are displayed or communicated where available.

Delivery times are estimates and are not guaranteed unless a specific delivery commitment has been agreed in writing.

Delivery may be delayed due to:

• stock availability;
• supplier lead times;
• courier capacity;
• public holidays;
• weather;
• road conditions;
• remote locations;
• incorrect delivery information;
• large or unusually heavy orders; or
• circumstances beyond SuperPump’s reasonable control.

4. STOCK AVAILABILITY

The online shop may display products that are available from SuperPump suppliers or branches rather than physically located at the customer’s nearest branch.

An online order therefore does not necessarily mean that the product is immediately available for dispatch.

SuperPump may contact the customer if additional lead time is required.

5. HEAVY, LARGE OR SPECIALISED PRODUCTS

Certain products cannot be transported using standard courier services.

These may include:

• large pumps;
• motors;
• control panels;
• tanks;
• long lengths of pipe;
• large quantities of fittings;
• industrial equipment;
• heavy electrical equipment; and
• other oversized products.

Special transport charges may apply.

SuperPump will communicate additional transport requirements where reasonably possible.

6. DELIVERY CHARGES

Delivery charges are calculated according to the applicable delivery method, destination, size, weight and other relevant factors.

Where a delivery charge cannot be calculated automatically during checkout, SuperPump may contact the customer with a delivery quotation.

Additional charges will not be intentionally concealed from the customer.

7. DELIVERY TO REMOTE AREAS

Additional charges or longer delivery times may apply to remote areas.

SuperPump may use a regional depot, specialised transport provider or other delivery arrangement for remote locations.

8. DELIVERY INSPECTION

Customers should inspect the packaging and goods when received.

Where goods or packaging appear damaged:

1. photograph the packaging before opening where possible;
2. photograph the damaged goods;
3. record the damage on the delivery documentation where possible; and
4. notify SuperPump as soon as reasonably possible.

Customers should retain packaging until the matter has been resolved.

9. PARTIAL DELIVERIES

Where an order contains products with different availability dates, SuperPump may make partial deliveries.

Additional delivery arrangements may be discussed with the customer where appropriate.

10. DELIVERY ATTEMPTS

If delivery cannot be completed because nobody is available, the delivery address is inaccessible or the customer cannot be contacted, additional delivery charges may apply where permitted.

11. COLLECTION

Where collection from a SuperPump branch has been agreed, the customer will be notified when the goods are ready.

The customer should bring appropriate identification and order information when collecting goods.

Certain products may require suitable vehicles or equipment for safe collection.

12. RISK AND TRANSPORT

Risk associated with transportation will be dealt with in accordance with the applicable sales agreement and South African law.

Where SuperPump arranges delivery through a third-party courier or transport provider, SuperPump may provide the customer with tracking or transport information where available.

13. INTERNATIONAL DELIVERY

Unless specifically agreed in writing, the SuperPump online shop is intended primarily for sales and delivery within South Africa.

International orders may be considered separately and may be subject to additional transport, customs, duties and regulatory requirements.

14. DELIVERY CONTACT

Email: shop@superpump.co.za
Telephone: +27 12 335 8289

SuperPump Water Pumps (Pty) Ltd

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4. WARRANTY POLICY
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Effective Date: 30 September 2026
Last Updated: 30 September 2026

1. GENERAL

SuperPump Water Pumps (Pty) Ltd supplies products from a range of manufacturers.

Products may be covered by:

• a manufacturer’s warranty;
• a SuperPump warranty;
• an express warranty provided with the product; and/or
• statutory consumer protections.

The applicable warranty may differ between products.

2. WARRANTY PERIOD

The applicable warranty period will be determined by the product, manufacturer, quotation, invoice, warranty documentation or applicable law.

Where a manufacturer provides a longer warranty than the standard SuperPump warranty, the manufacturer’s warranty may apply.

Customers should retain their invoice as proof of purchase.

3. WHAT IS COVERED

Subject to the applicable warranty, warranty claims may cover defects in:

• materials;
• manufacturing;
• workmanship; or
• components,

where the defect falls within the applicable warranty conditions.

4. WHAT IS NOT NORMALLY COVERED

Unless required otherwise by law, warranty claims may be rejected where failure or damage is caused by:

• incorrect installation;
• incorrect electrical voltage;
• phase loss;
• incorrect phase rotation;
• voltage fluctuations;
• incorrect pump selection;
• operation outside the manufacturer’s specified operating range;
• dry running;
• cavitation;
• excessive starts and stops;
• inadequate cooling;
• incorrect lubrication;
• incorrect maintenance;
• blocked or restricted pipework;
• operation with unsuitable fluids;
• sand or abrasive materials outside specified limits;
• corrosion;
• chemical attack;
• lightning;
• surge damage;
• flooding of electrical components;
• physical impact;
• misuse;
• negligence;
• unauthorised modification;
• use of non-approved components;
• normal wear and tear; or
• installation or operation contrary to manufacturer instructions.

5. ELECTRICAL EQUIPMENT

Electrical products must be installed by suitably qualified persons where required by law.

Warranty claims relating to motors, pumps, VSDs, control panels, electrical components and similar equipment may require technical inspection.

Customers may be required to provide:

• installation information;
• electrical supply information;
• photographs;
• fault codes;
• test results;
• commissioning records; and/or
• other technical information.

6. PUMPS AND MOTORS

For pump and motor warranty claims, SuperPump may require information such as:

• pump model;
• motor model;
• serial number;
• installation date;
• operating conditions;
• flow rate;
• pressure/head;
• electrical measurements;
• installation depth;
• control method;
• photographs; and
• maintenance records where applicable.

7. WARRANTY ASSESSMENT

A product may need to be returned to SuperPump, the manufacturer or an authorised service centre for inspection.

A warranty claim is not automatically accepted merely because a product has failed.

The cause of failure may need to be established before the warranty remedy is determined.

8. WARRANTY REMEDIES

Where a valid warranty claim is accepted, the remedy may include:

• repair;
• replacement of defective components;
• replacement of the product; or
• another remedy available under the applicable warranty and law.

The applicable remedy will depend on the nature of the defect and the rights applicable to the particular transaction.

9. INSTALLATION AND REMOVAL COSTS

Unless expressly agreed otherwise or required by law, costs associated with removing, accessing, reinstalling or commissioning equipment may not form part of a manufacturer’s product warranty.

Customers should confirm warranty arrangements before commencing major remedial work.

10. THIRD-PARTY MANUFACTURER WARRANTIES

Where a product is covered directly by a manufacturer’s warranty, SuperPump may facilitate the warranty process.

The manufacturer’s warranty terms may contain additional requirements.

11. STATUTORY RIGHTS

Nothing in this Warranty Policy limits or excludes any statutory right or protection that cannot lawfully be limited or excluded.

12. WARRANTY CLAIMS

Warranty enquiries should be submitted to:
shop@superpump.co.za

Please provide:

• invoice/order number;
• product description;
• serial number where available;
• date of purchase;
• description of the fault;
• photographs; and
• relevant technical information.

13. IMPORTANT

Customers should not continue operating equipment where continued operation could cause further damage or create a safety risk.

Where appropriate, isolate the equipment safely and contact SuperPump for assistance.

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5. PRIVACY & POPIA POLICY
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Effective Date: 30 September 2026
Last Updated: 30 September 2026

1. INTRODUCTION

SuperPump Water Pumps (Pty) Ltd (“SuperPump”, “we”, “us” or “our”) respects the privacy of individuals and is committed to protecting personal information processed by us.

This Privacy Policy explains how SuperPump collects, uses, stores and protects personal information when customers:

• visit our websites;
• use our online shop;
• create an account;
• place an order;
• contact us;
• request a quotation;
• subscribe to marketing communications;
• communicate with our employees or representatives; or
• otherwise interact with SuperPump.

We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).

2. INFORMATION WE MAY COLLECT

Depending on the interaction, we may collect:

• name and surname;
• company name;
• physical address;
• delivery address;
• billing address;
• telephone number;
• email address;
• account information;
• order history;
• product enquiries;
• quotation information;
• payment and transaction information;
• correspondence with SuperPump;
• technical information supplied in connection with a product enquiry;
• IP address;
• browser and device information;
• website usage information; and
• other information reasonably required to provide our products and services.

3. HOW WE COLLECT INFORMATION

We may collect information when you:

• register on our website;
• place an online order;
• complete an enquiry form;
• request a quotation;
• contact us by email or telephone;
• subscribe to communications;
• communicate with a SuperPump employee;
• participate in promotions or competitions;
• browse our website; or
• otherwise voluntarily provide information.

4. PURPOSES OF PROCESSING

We may process personal information for purposes including:

• processing orders;
• processing payments;
• delivering products;
• communicating with customers;
• providing quotations;
• providing customer support;
• processing returns and warranty claims;
• maintaining customer accounts;
• managing our business relationship with customers;
• preventing fraud and abuse;
• maintaining accounting and financial records;
• complying with legal obligations;
• improving our products and services;
• analysing website usage;
• sending marketing communications where legally permitted; and
• other lawful business purposes.

5. LEGAL BASIS

Personal information may be processed where permitted by POPIA and other applicable law, including where processing is necessary to:

• perform a contract;
• take steps at the request of the customer before entering into a contract;
• comply with a legal obligation;
• protect legitimate business interests;
• pursue a legitimate interest where permitted by law; or
• obtain consent where consent is required.

6. SHARING INFORMATION

SuperPump may share personal information with appropriate third parties where reasonably necessary for legitimate business purposes or where required or permitted by law.

These may include:

• payment service providers;
• courier and transport companies;
• IT and hosting providers;
• accounting and financial service providers;
• CRM and business-management platforms;
• manufacturers where required for warranty or technical support;
• professional advisers;
• service providers acting on our behalf; and
• government or regulatory authorities where legally required.

SuperPump does not sell customer personal information as a commercial product.

7. PAYMENT INFORMATION

Online payments may be processed by third-party payment providers.

Customers should review the applicable payment provider’s privacy and security information.

SuperPump does not intentionally store complete payment-card details where these are processed directly by a third-party payment provider.

8. MARKETING

SuperPump may send marketing communications where permitted by applicable law.

Customers may unsubscribe from marketing communications at any time using the unsubscribe facility provided in the communication or by contacting us.

Unsubscribing from marketing communications does not prevent SuperPump from sending necessary transactional communications, such as order confirmations, invoices, delivery notifications or warranty communications.

9. COOKIES

Our website uses cookies and similar technologies.

Cookies may be used for purposes including:

• website functionality;
• shopping carts;
• account functionality;
• remembering preferences;
• analytics;
• improving website performance; and
• marketing where applicable.

More information is available in our Cookie Policy.

10. SECURITY

SuperPump takes reasonable technical and organisational measures to protect personal information against:

• loss;
• unauthorised access;
• misuse;
• alteration;
• destruction; and
• unlawful processing.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. RETENTION

SuperPump retains personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required by law.

Certain transactional, accounting, tax, warranty and business records may need to be retained for prescribed periods.

12. CUSTOMER RIGHTS

Subject to applicable law, individuals may have rights relating to their personal information, including the right to:

• request access to personal information;
• request correction of inaccurate information;
• request deletion where legally permissible;
• object to certain processing;
• withdraw consent where processing is based on consent; and
• complain to the Information Regulator.

13. PRIVACY REQUESTS

Privacy requests may be submitted to:
admin@superpump.co.za

Please include sufficient information for us to identify the relevant request.

We may need to verify the identity of the requester before releasing or changing personal information.

14. INFORMATION OFFICER

SuperPump maintains an Information Officer in accordance with applicable legislation.

Information Officer details:

Information Officer: [INSERT NAME]
Email: [INSERT EMAIL]
Telephone: [INSERT TELEPHONE]

15. CHANGES TO THIS POLICY

SuperPump may update this Privacy Policy from time to time.

The latest version will be published on this website.

16. CONTACT

For privacy-related enquiries:
admin@superpump.co.za

SuperPump Water Pumps (Pty) Ltd

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6. COOKIE POLICY
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Effective Date: 30 September 2026

1. WHAT ARE COOKIES?

Cookies are small text files stored on your computer, tablet or mobile device when you visit a website.

They allow websites to remember information about your visit and can help improve website functionality.

2. HOW SUPERPUMP USES COOKIES

The SuperPump website may use cookies for purposes including:

• maintaining shopping-cart functionality;
• remembering website preferences;
• account and login functionality;
• improving website performance;
• understanding how visitors use the website;
• analytics;
• security; and
• marketing where applicable.

3. TYPES OF COOKIES

Essential Cookies

These cookies are required for certain website functions, including shopping-cart and account functionality.

Functional Cookies

These cookies allow the website to remember preferences and improve the user experience.

Analytics Cookies

Analytics cookies may help us understand website traffic and how visitors use the website.

Marketing Cookies

Where applicable, marketing technologies may be used to measure advertising performance or provide relevant advertising.

Third-party providers may place cookies or similar technologies on the website.

4. THIRD-PARTY SERVICES

SuperPump may use third-party services such as analytics, advertising, payment and website functionality providers.

Those providers may use cookies or similar technologies in accordance with their own privacy policies.

5. MANAGING COOKIES

Most web browsers allow users to control or disable cookies through browser settings.

Disabling certain cookies may affect website functionality, including shopping-cart or account features.

6. CHANGES TO THIS POLICY

SuperPump may update this Cookie Policy from time to time.

The latest version will be published on this website.

7. CONTACT

For questions regarding cookies or privacy:
admin@superpump.co.za

SuperPump Water Pumps (Pty) Ltd

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7. WEBSITE DISCLAIMER
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Effective Date: 30 September 2026

1. GENERAL INFORMATION

The information provided on the SuperPump website and online shop is provided for general informational and commercial purposes.

SuperPump makes reasonable efforts to ensure that information published on the website is accurate and current.

However, information may contain errors, omissions or outdated information.

2. PRODUCT INFORMATION

Product photographs, descriptions, specifications and technical information may originate from manufacturers, suppliers or other third-party sources.

Manufacturers may change products and specifications without notice.

Customers should confirm critical technical information before purchasing.

3. PUMP SELECTION

Pump selection depends on the actual operating conditions of an installation.

Information such as:

• flow;
• head;
• pipework;
• water quality;
• electrical supply;
• installation depth;
• temperature;
• duty cycle; and
• system configuration

may affect product suitability.

Customers remain responsible for providing accurate application information.

Where an engineered pump selection or system design is required, customers should request a formal technical assessment.

4. NO GUARANTEE OF AVAILABILITY

The presence of a product on the website does not guarantee that the product is physically available at a particular SuperPump branch.

Stock availability may change without notice.

5. PRICES

Prices displayed on the website may change.

In the event of an obvious pricing or product information error, SuperPump reserves the right to investigate and correct the error.

6. THIRD-PARTY LINKS

The website may contain links to third-party websites.

SuperPump is not responsible for the content, availability, security or privacy practices of third-party websites.

7. LIMITATION OF LIABILITY

Nothing in this Disclaimer excludes or limits liability to the extent that such exclusion or limitation is prohibited by law.

Subject to applicable law, SuperPump will not be liable for losses arising from reliance on general website information where the information was not supplied as a formal engineering, professional or contractual service.

8. STATUTORY RIGHTS

Nothing in this Disclaimer limits any consumer right or legal protection that cannot lawfully be limited or excluded.

9. GOVERNING LAW

This Disclaimer is governed by the laws of the Republic of South Africa.

10. CONTACT

SuperPump Water Pumps (Pty) Ltd
Email: online@superpump.co.za
Telephone: +27 12 335 8289
Website: www.superpump.co.za